Thank you for choosing novavoguestore.com. We want you to be satisfied with your purchase. If you are not satisfied with your purchase after receiving the product, you can apply for a refund according to the following refund policy:
Refund request time: Please submit a refund request within 30 days of receiving the product. Refund conditions: The product must be unused, undamaged, and in the original packaging. Refund process: Contact our customer service team (miguelluna@novavoguestore.com) to request a refund. Provide the order number and product photos. Refund processing: Once we receive the returned product and confirm that it is eligible for a refund, the refund will be processed through the original payment method, and the processing time is 5-7 business days. If you have any questions, please feel free to contact us.
